TERMS OF SERVICE

1. GENERAL

1.1. The online store at oneprcnt.co (the "Store") is operated by Patrick Kos, trading as Patrick Kos ONEPRCNT, ul. Świerszczowa 33, 78-100 Niekanin, Poland, Tax ID (NIP): 6711872513, email: contact@oneprcnt.store (the "Seller").

1.2. These Terms set out the rules for using the Store, placing orders, delivery, withdrawal and complaints. They are available free of charge on the Store website in a form that can be saved and printed.

1.3. A "Consumer" is a natural person who concludes a contract with the Seller for purposes not directly related to their business or professional activity. Provisions on Consumers also apply to a natural person who concludes a contract directly related to their business where the contract is not of a professional nature for them, to the extent provided by the Polish Consumer Rights Act.

1.4. Technical requirements: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email address.

1.5. It is forbidden to submit unlawful content to the Store or to use the Store in a way that is unlawful or harms the Seller or other users.

1.6. Purchases are made by adults. A minor may place an order only with the consent of a legal representative, to the extent provided by law.

2. ORDERS AND CONTRACT

2.1. Product information in the Store is an invitation to conclude a contract under Article 71 of the Polish Civil Code.

2.2. To order, you select products, go to checkout, provide the details needed to fulfil the order (including contact details and delivery address), choose delivery and payment methods, and confirm the order with the button stating the obligation to pay.

2.3. The sales contract is concluded when the order is placed and confirmed by the Seller by email. The Buyer undertakes to provide true and current data.

2.4. The Seller may refuse to fulfil an order for justified reasons, in particular if a product is unavailable, there is an obvious pricing error or incorrect data has been provided. The Seller will inform you without delay and refund any payment in full.

2.5. Some products may be available in limited quantities.

3. PRICES AND PAYMENTS

3.1. Prices are shown in the currency indicated on the product page and include VAT where applicable. The delivery cost is added and shown at checkout before you place the order.

3.2. Available payment methods are shown at checkout. They include BLIK, payment cards (Visa, Mastercard), Apple Pay, Google Pay, PayPal and Klarna. Payments are encrypted and handled by third-party payment providers (including Shopify Payments).

3.3. A change in a product price does not affect orders placed before the change.

4. SHIPPING AND DELIVERY

4.1. Products are delivered to the address or pickup point (e.g. an InPost parcel locker) given in the order, in the countries available at checkout.

4.2. Paid orders placed before 5:00 PM (CET) are dispatched the same day, including weekends. Orders placed after 5:00 PM are dispatched the next day.

4.3. The estimated delivery time shown is counted in business days from dispatch and is indicative. The cost and estimated delivery time are shown at checkout before you place the order.

4.4. The Buyer is responsible for providing a complete and correct delivery address.

4.5. The Buyer should check the parcel in the presence of the courier or after collection from the pickup point and report any damage to the Seller without delay.

5. RIGHT OF WITHDRAWAL

5.1. A Consumer may withdraw from a distance contract within 14 days without giving any reason. The period runs from the day the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the goods; for an order of several items delivered separately, from taking possession of the last one.

5.2. To withdraw, inform the Seller of your decision by an unequivocal statement: via the returns portal (link in the Return Policy), by email to contact@oneprcnt.store, or by post to Patrick Kos ONEPRCNT, ul. Świerszczowa 33, 78-100 Niekanin, Poland. You may use the model withdrawal form in the Return Policy, but it is not mandatory. It is enough to send the statement before the period expires.

5.3. The Seller refunds all payments made by the Consumer, including the cost of delivery (up to the cost of the cheapest standard delivery method offered in the Store), without delay and no later than 14 days from receiving the withdrawal statement. The Seller may withhold the refund until the goods are received or proof of return shipment is provided. The refund is made using the same payment method unless the Consumer agrees otherwise.

5.4. The Consumer returns the goods without delay and no later than 14 days from the day of withdrawal. The direct cost of returning the goods is borne by the Consumer. The Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

5.5. The right of withdrawal does not apply in the cases listed in Article 38 of the Consumer Rights Act. Detailed return instructions are in the Return Policy.

6. SIZE EXCHANGE

6.1. A Consumer who ordered the wrong size may, within 14 days of delivery, ask for a size exchange or withdraw from the contract under section 5. Details are in the Return Policy.

7. COMPLAINTS AND STATUTORY LIABILITY

7.1. The Seller is liable to the Consumer for lack of conformity of the goods with the contract on the terms set out in the Consumer Rights Act. This liability cannot be excluded or limited by contract with the Consumer.

7.2. A complaint can be sent by email to contact@oneprcnt.store or by post to Patrick Kos ONEPRCNT, ul. Świerszczowa 33, 78-100 Niekanin, Poland. Please include your contact details, order number, a description of the defect and, if possible, photos.

7.3. The Consumer may demand that the goods be brought into conformity with the contract (repair or replacement) and, in cases provided by law, a price reduction or withdrawal from the contract.

7.4. The Seller is liable if the lack of conformity becomes apparent within 2 years of delivery. The Seller will respond to the complaint within 14 days of receiving it.

7.5. Statutory liability and the warranty (section 11) are independent. Using the warranty does not exclude or limit the Consumer's statutory rights.

8. OUT-OF-COURT DISPUTE RESOLUTION

8.1. A Consumer may use out-of-court complaint and redress procedures, in particular mediation or amicable consumer arbitration at the Provincial Inspectorate of Trade Inspection, and free assistance from a municipal consumer ombudsman or consumer organisations. Information is available on the website of the Polish Office of Competition and Consumer Protection (uokik.gov.pl). Using these procedures is voluntary and requires the consent of both parties.

9. PERSONAL DATA

9.1. The controller of personal data is the Seller. The rules of processing, including data subject rights, are described in the Privacy Policy available in the Store footer.

10. INTELLECTUAL PROPERTY AND LIABILITY

10.1. Content in the Store, including logos, product designs, graphics, images and text, is the property of Patrick Kos ONEPRCNT and is protected by copyright and intellectual property law. Using it without the Seller's written consent is prohibited.

10.2. The Seller makes efforts to keep the Store running without interruption but does not guarantee uninterrupted operation, for example during maintenance or failures beyond the Seller's control.

10.3. Nothing in these Terms excludes or limits the Seller's liability towards a Consumer to the extent that mandatory law does not allow it.

11. LIFETIME WARRANTY (10 mm Lever Belt)

The guarantor is Patrick Kos ONEPRCNT, ul. Świerszczowa 33, 78-100 Niekanin, Poland, Tax ID (NIP): 6711872513. The warranty covers the ONEPRCNT 10 mm lever belt and is valid indefinitely for the original purchaser within the European Union.

The warranty covers defects in materials and workmanship, in particular: cracking or breaking of the lever buckle, tearing of the belt leather, or separation of structural stitching under normal use.

The warranty does not cover: cosmetic wear and tear (buckle scratches, natural aging and softening of the leather, surface abrasions), damage resulting from improper use (modifications, contact with chemicals, prolonged exposure to moisture, use contrary to intended purpose), or intentional damage.

Warranty claims: write to contact@oneprcnt.store, providing your order number and attaching photos or a video of the defect. We will respond within 14 days; we may request that the belt be sent back for evaluation. If the defect is recognized, we will repair the belt or replace it with a new one (or an equivalent model if discontinued) at our expense, including shipping costs.

This warranty does not exclude, limit, or suspend consumer statutory rights regarding seller liability for lack of conformity of the goods with the contract.

12. CHANGES TO TERMS AND GOVERNING LAW

12.1. The Seller may amend these Terms for important reasons, such as changes in law, changes to the offer or to payment and delivery methods. Changes are published on this page and do not affect orders placed before they take effect.

12.2. Contracts concluded in the Store are governed by Polish law. For a Consumer resident in another EU country, the choice of Polish law does not deprive them of the protection under mandatory provisions of their country.

13. CONTACT

Questions about these Terms should be sent to:

Patrick Kos ONEPRCNT

ul. Świerszczowa 33

78-100 Niekanin, Poland

Email: contact@oneprcnt.store