RETURN POLICY

If the ordered product did not meet your expectations, you can return it. Use our returns portal:

https://furgonetka.pl/zwroty/0f13dac0-9e12-4d61-91be-3986df49eadf

Return step by step

• 1. Select products to return. You can return all products or just some of them. You have 14 days from delivery.

• 2. Specify shipment details. Pack the products into a parcel, select a delivery option and pay for the return shipment.

• 3. Send back the parcel. Hand it over to a courier or drop it off at a selected drop-off point.

• 4. Receive your refund. The refund is made without delay after we receive the parcel, usually within 7 days and no later than 14 days from receiving your withdrawal statement. We will notify you by email.

Size exchange

If you ordered the wrong size, email us at contact@oneprcnt.store within 14 days of delivery with your order number and the size you want. You can also withdraw from the contract and place a new order. A product to be exchanged should be unused and free of signs of use.

Right of withdrawal

A consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. If you have used the goods beyond what is necessary to establish their nature, characteristics and functioning, as you could in a physical store, we may reduce the refund by the diminished value of the goods.

To exercise the right of withdrawal, inform us of your decision within 14 days from the day on which you, or a third party other than the carrier and indicated by you, physically received the goods. We treat registering the return on our returns portal as an unequivocal statement (recommended). You can also send a statement by email to contact@oneprcnt.store or by post to:

Patrick Kos ONEPRCNT
ul. Świerszczowa 33
78-100 Niekanin, Poland

It is enough to send the statement before the period expires. The right of withdrawal does not apply in the cases listed in Article 38 of the Polish Consumer Rights Act of 30 May 2014.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract; use is not mandatory)

To: Patrick Kos ONEPRCNT, ul. Świerszczowa 33, 78-100 Niekanin, Poland, email: contact@oneprcnt.store

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
……………………………………………………

Ordered on (*) / received on (*): ……………
Order number: ……………
Name of consumer(s): ……………
Address of consumer(s): ……………
Signature of consumer(s) (only if this form is notified on paper): ……………
Date: ……………

(*) Delete as appropriate.

Refunds

If you withdraw from the contract, we refund the amount paid for the goods and the cost of the cheapest standard delivery method offered in our store. If you chose a more expensive delivery method, the difference is not refunded. The refund is made without delay and no later than 14 days from the day we receive your withdrawal statement.

We may withhold the refund until we receive the goods or proof of return shipment. If you return the goods through our returns portal, proof of shipment is the status of the return parcel, which we receive automatically. The refund is made using the same payment method as the original transaction unless you agree otherwise.

Returning the goods

Send back or hand over the goods without delay, and no later than 14 days from the day you informed us of your withdrawal. The deadline is met if you send the goods back before it expires. The direct cost of returning the goods is borne by the buyer.

Return address:
Patrick Kos ONEPRCNT
ul. Świerszczowa 33
78-100 Niekanin, Poland

Complaints and warranty

If the goods are not in conformity with the contract or are defective, you have statutory rights (2 years from delivery). Send a complaint to contact@oneprcnt.store with your order number, a description of the defect and photos. We will respond within 14 days. Complaint rules, out-of-court dispute resolution and the belt warranty are in the Terms of Service (sections 7, 8 and 11).

LIFETIME WARRANTY (10 mm Lever Belt)

The guarantor is Patrick Kos ONEPRCNT, ul. Świerszczowa 33, 78-100 Niekanin, Poland, Tax ID (NIP): 6711872513. The warranty covers the ONEPRCNT 10 mm lever belt and is valid indefinitely for the original purchaser within the European Union.

The warranty covers defects in materials and workmanship, in particular: cracking or breaking of the lever buckle, tearing of the belt leather, or separation of structural stitching under normal use.

The warranty does not cover: cosmetic wear and tear (buckle scratches, natural aging and softening of the leather, surface abrasions), damage resulting from improper use (modifications, contact with chemicals, prolonged exposure to moisture, use contrary to intended purpose), or intentional damage.

Warranty claims: write to contact@oneprcnt.store, providing your order number and attaching photos or a video of the defect. We will respond within 14 days; we may request that the belt be sent back for evaluation. If the defect is recognized, we will repair the belt or replace it with a new one (or an equivalent model if discontinued) at our expense, including shipping costs.

This warranty does not exclude, limit, or suspend consumer statutory rights regarding seller liability for lack of conformity of the goods with the contract.