SHIPPING POLICY

1. Order Processing Time

• Orders placed before 5:00 PM (CET) are dispatched the same day, including weekends. Orders placed after 5:00 PM are dispatched the next day.

• Delivery times given below are counted in business days from the moment your parcel is dispatched.

2. Shipping Rates & Free Shipping

Shipping charges for your order are calculated and displayed at checkout.

• Free Shipping Offer:

  Enjoy Free Shipping on all orders over 170 PLN in POLAND (or equivalent in your local currency at checkout).

• Domestic Shipping (Poland):

  • InPost 24/7 Parcel Lockers: estimated delivery time 1–2 business days

  •  Courier delivery: estimated delivery time 1–2 business days. DPD 24/7

  •  Lockers: estimated delivery time 1–2 business days. Orlen Paczka 24/7

  •  Lockers: estimated delivery time 1–2 business days.

• International Shipping (EU & International):

  • European Union: Estimated 3–7 business days.

  • Rest of the World: Estimated 5–14 business days.

3. Order Tracking

Once your package is dispatched, you will receive an automated confirmation email containing your tracking number and a direct link to track your shipment.

4. Customs, Duties, and Import Taxes

For orders delivered outside the European Union, Patrick Kos ONEPRCNT is not responsible for any customs duties, tariffs, or import taxes applied by the destination country. All additional fees incurred during or after shipping are the sole responsibility of the customer.

5. Incorrect Addresses & Unclaimed Packages

Customers are responsible for ensuring that all shipping details are correct upon checkout. If a package is returned to us due to an incorrect address, missing information, or failure to collect the parcel from a locker/courier within the specified timeframe, the buyer will be responsible for the costs of re-shipping.

6. Damaged or Lost Shipments

If your order arrives damaged, please file a damage report (protokół szkody) directly with the courier or at the parcel locker terminal if possible. Contact us immediately with photos of the damaged goods and original packaging so we can assist you with a claim.

7. Contact Information

For any questions regarding shipping or order status, please contact us at:

Patrick Kos ONEPRCNT

ul. Świerszczowa 33

78-100 Niekanin, Poland

Email: contact@oneprcnt.store